Terms of service
Overview
This website is operated by Oliver & Sons. Oliver & Sons is a trading name of Babyfair LTD with Company Registration Number: 13517670: Registered Address: Savile Business Centre, Mill Street East, Dewsbury, West Yorkshire, England, WF12 9AH. Throughout the site, the terms “we”, “us” and “our” refer to Oliver & Sons. Oliver & Sons offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Missed Deliveries and Re-delivery Fee:
In the event that a delivery is missed due to the customer being unavailable to accept the order at the agreed delivery time, a re-delivery charge of £49.00 will apply. This fee must be paid before a new delivery date is scheduled. Return charges will also be applicable if you reject an item. We cannot accept any liability or refund delivery charges due to severe weather if the delivery is cancelled or delayed; we do not accept liability for third-party delivery vehicle breakdowns.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Please note that re-delivery charges or return charges may be applicable; prices can vary due to item size and location.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. All images on the website represent the product; some items may exhibit slight ticking or colour variations, typically due to differences in screen resolutions. Images are for illustrative purposes and may slightly differ.
All handling charges apply from the moment an order is placed; this is because all our products are hand manufactured in the UK and handling charges apply from the moment the item goes into production. Any modification to the frame that is not performed by the manufacturer voids the warranty.
To keep our delivery windows fast and reliable for all families, Oliver & Sons operates as a Delivery-Only service. While we bring every order directly to your door, please note that we do not offer a return collection service. All returns must be sent back to our central hub via your preferred courier.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall Oliver & Sons, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Oliver & Sons and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice.
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements.
SECTION 18 – MOBILE COMMUNICATIONS
By choosing to receive text or SMS notifications from Oliver & Sons, you agree that we may send messages to the mobile number you provide. These may include service-related updates such as order confirmations, delivery alerts, account notifications, and other important information, as well as promotional messages. Participation in this program is entirely optional. You may opt out of receiving further mobile communications at any time by replying with the keyword STOP or by following the unsubscribe instructions included in any message. For assistance with our mobile messaging program, reply with HELP. To the fullest extent permitted by law, Oliver & Sons shall not be liable for any losses, delays, or errors in the delivery of mobile messages or for your reliance on information provided via SMS/text.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
SECTION 21 – DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. All damages must be reported within 48 hours of delivery. We do not accept reports of damage after this 48-hour period.
If you notice a fault with your item, please report it in writing within 30 days from delivery. We’ll address it under the Consumer Rights Act 2015 and the manufacturer’s guarantee, offering repairs, replacements, or refunds where applicable.
Please note that there may be a slight gap between your mattress and the bed frame. This is within standard manufacturing tolerances and is not considered a fault.
Assembly Liability:
Should you have booked assembly via our 3rd party 'We Build Pro', any damage complaints or concerns must be raised and resolved directly with them via our customer service department. We cannot be held liable should you feel dissatisfied with their final response or offers of recompense. If issues are discovered after or during the assembly has taken place, we will not be held liable for any associated assembly fees. It is the customer's responsibility to notify us of any missing or damaged parts prior to the scheduled assembly.
Please note that all replacement parts may take approximately 7–14 working days to be delivered. As our beds are bespoke, made-to-order items, replacement components must be specially manufactured or sourced.
SECTION 22 – HOW TO MAKE A COMPLAINT
We’re committed to giving you the best service possible. If something goes wrong, please let us know so we can put it right. You can contact us in any of the following ways:
- Email: support@oliverandsons.co.uk
- Phone: 0333 091 2003
- Post: Savile Business Centre, Mill Street East, Dewsbury, West Yorkshire, England, WF12 9AH.
If your complaint relates to finance or credit we’ve arranged and we haven’t resolved your complaint within 8 weeks, or you’re unhappy with our final response, you can refer your complaint to the Financial Ombudsman Service.
