Shipping policy
Delivery Timelines
Our furniture delivery times range from 2 – 21 working days depending on whether the furniture is bespoke handmade in the UK or readymade. The estimated delivery time for Scotland is 7-28 working days.
Please note 2-21 working days delivery is a guideline; all products are dispatched within 2–21 days. On rare occasions, the 21 working days delivery may not be met due to logistical issues, 3rd party delivery companies, as well as natural reasons (i.e., weather conditions, national emergency).
Delivery Locations and Surcharges
Delivery Information for Special Delivery Zone Areas
We offer delivery across most areas; however, some postcode areas fall outside our standard delivery zone and require special courier & handling. Deliveries to these areas are available at an additional higher delivery charge.
Special Delivery Zone Postcodes
The following postcode areas are not covered under our standard delivery service:
IV*, KW*, LL*, AB*, DD*, DG*, KA*, KY*, PH*, BN*, CT*, ME*, TN*, BH*, PO*, SO*, PL*, SA*, TA*,
TQ*, TR*, DT*, EX*, BT*
Beds
For beds delivered to the above special-delivery-zone postcodes:
Delivery Charge: £149.99
Lead Time: 7–28 working days
Mattresses
For mattresses delivered to the above special-delivery-zone postcodes:
4FT to 6FT: £34.99 delivery charge
2FT6 to 3FT: £19.99 delivery charge
Lead Time: 3–5 working days
IMPORTANT: These areas are not included in our standard delivery service. Deliveries to these locations require special courier, special handling and higher delivery fee, Therefore these areas are subject to the additional delivery charges stated above.
Delivery Access
- Your order will be delivered by a one-person delivery service.
- Delivery is to the hallway of your property only.
- The driver is not insured to enter your premises and cannot deliver beyond the hallway.
To keep our delivery windows fast and reliable for all families, Oliver & Sons operates as a Delivery-Only service. While we bring every order directly to your door, please note that we do not offer a return collection service.
Order Notifications
Our Customer Service team will inform you once you place your order.
Missed Deliveries and Liabilities
In the event that a delivery is missed due to the customer being unavailable to accept the order at the agreed delivery time, a re-delivery charge of £49.00 will apply. This fee must be paid before a new delivery date is scheduled.
We cannot accept any liability or refund delivery charges due to severe weather if the delivery is cancelled or delayed; we do not accept liability for third-party delivery vehicle breakdowns.
